
Support
Most things are fixable in under a minute. If yours is not, email us and an actual person will reply.
support@choreby.comCommon fixes
I forgot my Parent Zone PIN
If you use Family Sync, sign in to your parent account and reset the PIN from Parent Zone settings. If you do not use sync, the PIN only exists on that device and we have no way to look it up — deleting and reinstalling the app clears it, but it also clears your family setup, so treat that as a last resort.
Family Sync is not syncing between devices
Check that both devices are signed in to the same parent account and that Family Sync is switched on in Parent Zone settings on each one. Sync needs a network connection, so a device in airplane mode will hold its changes until it reconnects. If two devices disagree after that, open the Parent Zone on the device with the correct data and pull to refresh.
Do my kids need their own logins?
No, and they cannot have one. Family Sync uses a single parent account. Each kid is a profile inside your household, not an account holder.
Restore a purchase on a new phone
Open Choreby, go to Parent Zone, then Settings, then Restore Purchases. Make sure you are signed in with the same Apple ID that bought the subscription. Your subscription follows the Apple ID, not the device.
Manage or cancel your subscription
Open iPhone Settings, tap your name at the top, tap Subscriptions, then Choreby. Cancel at least 24 hours before your period ends to avoid the next charge. You keep access through the end of the period you already paid for. Deleting the app does not cancel the subscription.
Upgrade from Solo to Family
Add a second kid in the Parent Zone and Choreby offers the upgrade. Apple pro-rates the unused portion of your Solo term automatically, so you will not be billed twice for the same window.
My kid is marking tasks done without doing them
Open Parent Zone, then Tasks, edit the task, and switch on Needs Approval. The gems then sit in a pending state until you tap approve on the Approve tab. Use it on the chores that actually matter and leave the easy ones on autopilot.
A task keeps repeating on the wrong day
Edit the task in Parent Zone → Tasks and check the repeat setting. Every Day and specific weekdays behave differently, and a task set to a weekday only appears on that weekday.
Gems went missing or a balance looks wrong
Check the Approve tab first, since pending payouts do not land until approved. You can also adjust a balance directly: Parent Zone → Family → the kid → enter an amount → Apply.
Move Choreby to a new device
With Family Sync on, install Choreby on the new device, sign in to your parent account, and everything appears. Without sync, restore the new device from an iCloud backup of the old one — a fresh install on a device with no backup starts empty, because the data was only ever local.
About the app
What ages is Choreby for?
Five to fifteen. Younger kids come for the monster and the confetti. Older kids come for the gems and the payout. Same app, different reasons, and you can run both at once in one household.
What do I actually get for free?
The whole game, on one device, for one player, forever. Quests, gems, XP, streaks, your monster with both care modes, every room item, the reward shop, the Parent Zone and approvals. What a plan buys is seats and syncing: more kids, parent players, and Family Sync so your own phone can approve work.
Does it need an account?
Not to play. Choreby runs fully on one device with no sign-up at all. If you want the family version — approving quests from your own phone, or running a kid's phone and the family iPad in step — you create one parent account with an email address, and that links your devices. Kids never have accounts.
What is Family Sync?
It keeps every device in your household on the same page. Your kid marks the dishes done on their phone, it appears on your phone for approval, and the gems land the moment you tap approve. Quests, gems, streaks and the monster all stay in step. You turn it on, and you can turn it off.
Can I pay my kid real money through this?
You can set a reward to any cash amount you like, price it in gems, and hand over the money yourself when they cash it in. Choreby does not move money and takes no cut. It is a scoreboard, not a bank.
What is the monster actually for?
It is the reason a seven-year-old opens the app without being told. They hatch it from an egg, name it, feed it, play with it and bathe it, and it reacts to them. That daily pull is what carries the habit through the boring weeks.
Can the monster die? Is that going to upset my kid?
No. Monsters in Choreby never die, in either care mode. There are two modes. In Magical mode the monster stays healthy no matter what — that is the right setting for younger kids. In Life-like mode neglect makes it genuinely unwell: it droops, it looks miserable, and the health bar drops. It still never dies, and one finished quest starts it recovering. You pick the mode in the Parent Zone and can change it whenever, so start soft and raise the stakes when they are ready.
Why would I turn on Life-like mode?
Because for an older kid, a consequence that never lands stops being a consequence. A twelve-year-old works out fairly fast that nothing really happens, and the lesson goes with it. Life-like mode lets neglect actually show — a sad, sick monster they have to nurse back — without ever handing a child a dead pet. If that is not your kid yet, leave it on Magical.
Can my kid cheat and mark everything done?
Only if you let them. Any task can be flagged Needs Approval, which holds the payout until you tap approve. Use it on the chores that matter and skip it on the easy ones.
What happens when the trial ends?
You keep everything. Your first player keeps playing on that device, free, forever. The family features — extra kids, parent players, and syncing to your phone — pause until you pick a plan. Nothing is deleted and no progress is lost.
I started on Solo and another kid wants in. Now what?
Add the second kid and Choreby offers the Family upgrade. Apple pro-rates whatever is left on your Solo term, so you never pay twice.
Is my kid's data safe?
Kids never have accounts. With Family Sync off, nothing leaves your device at all. With it on, your family's game data is stored under your parent account so the devices stay in step. We never ask for photos, birthdays or location, we show no ads, and we run no third-party trackers. Use nicknames instead of real names if you prefer. The privacy policy has the full detail.
Still stuck
Email us and say what happened.
Include your iPhone model and iOS version if it is a bug. We usually reply within one business day.